Virtually for every organization performance of IT resources is a
very crucial factor. IT environments have become complex, which are
leading to performance problems without the cause being identifiable.
This is leading to loss of revenue because of customer
dissatisfaction, chronically frustrated end-users and heavy workload
for the IT departments. Various new technological possibilities are
arising to measure and detect issues and take necessary actions. IT
Operations Analytics (ITOA) is one of them. ITOA is an approach to
retrieve, report and analyze data for IT operations. It extracts
meaningful information from the raw data collected by monitoring
technologies and converts them into actionable business insights. In
an ongoing work, ITOA produces more effective and more efficient
support for business processes. The implementation of this technology
makes the IT organizations adaptable and more versatile. The
availability of IT resources is also greatly improved leading fewer
malfunctions and fewer delays. The key to success lies in making
performance predictable and detection of possible problems before
they become the risk. Thus, in short, the implementation of ITOA
results into more agile organizations, making cost-efficient IT
investments and strengthening of organizations in terms of IT
security. The impact of IT operation analytics is performance
improvement and improvement in operational efficiency. In recent
years there has been a growing trend among producers, consumers and
distributors to integrate intelligent devices, pervasive broadband
networking, social networking and analytics which is redefining the
relationships among various stakeholders.
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In today’s business environment, reduction in IT risks has become
very critical and important factor. The complexity of dynamic
infrastructure tests IT organizations driving them to adopt
innovative technologies, accurately predicting how services perform.
Hence the optimization of IT operations is driving the adoption of IT
operations and analytics market. However, frequent operational
changes in IT organizations is restraining the growth of ITOA market.
Also, operational analytics requires continuous ingestion of variety
of data which result in large data volumes. This poses challenges to
integrating, managing and quality of diverse data sets. This is a big
challenge for the organizations. The role of IT in organizations is
changing from a facilitating to directing. The organizations that are
going to deploy IT as a strategic asset for its business processes in
the coming years are expected to reap benefits from this which is
expected to create opportunities for the growth of the ITOA market
during the forecast period. The amount of data generated and
collected by different organizations is increasing enormously on a
daily basis owing to adoption of IoT, BYOD in organizations and
increasing use of social media and mobile. Hence, big data analytics
is expected to create large opportunity for the growth of IT
operation analytics market.
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